TERMS

LAST UPDATED 24 SEPTEMBER 2026

DRAFT COPY — TO CONFIRM WITH THE CLIENT

About these terms

These terms cover your use of luwakialchemy.com and any order you place with LUWAKI ALCHEMY, Nairobi, Kenya. By placing an order, you agree to them.

Your account

Browsing needs no account. Ordering does, because every set is printed to the LUWAKI sizes saved on your account. Please make sure they are the sizes from your fitting: we print exactly what you give us. Keep your password to yourself.

Prices and payment

Every nail is priced individually, and a set of ten costs the sum of its nails. Prices are in Kenyan shillings and exclude VAT; 16% VAT is added at checkout. Any delivery charge is shown at checkout before you pay. Payment is taken by Paystack, and your order is confirmed once the payment clears.

Made to order

Your set is printed after you order, to your fit, within 5 business days of your order. Delivery time is on top. If we cannot make your order for any reason, we will tell you and refund you in full.

Shipping, returns, refunds and cancellations

Our policies form part of these terms. They set out how we deliver, why made-to-measure sets cannot be returned for a change of mind, how refunds and cancellations work, and what to do if a nail arrives damaged.

Private Edit

Private Edit commissions are quoted individually. The quote you accept sets the price and what is included; deposits, revisions, approval and the rights to the design are set out in our custom-order policy.

Our designs

All designs, images and 3D models on this site belong to LUWAKI ALCHEMY. Please don't copy or reuse them without our permission.

Wearing your nails

Follow the application guidance that comes with your set. If you have a known sensitivity to nail adhesives, test first, and stop wearing them if you notice any irritation.

The law

These terms are governed by the laws of Kenya.

Questions? Email [email protected] or call 0708 535 052.